Where an ordered item is in stock, our objective is to process your order within one working day and to dispatch your goods for delivery or collection within 2-3 working days. For goods that are temporarily out of stock, we will endeavour to arrange delivery/collection of your goods within 10 working days. During our peak Back-to-School (BTS) trading period, these timescales may be extended due to the volume of orders received and, for home deliveries, the increased workload of our couriers. We thank you for your patience throughout BTS.
You will be offered all applicable delivery options during the check-out process. Currently, we offer 3 options:
Click & Collect – Once you have received confirmation that your order has been dispatched and is ready for collection, you can visit the dedicated collection point at our store in Great Baddow. Please bring with you your confirmation (printed or on a mobile device) as proof of purchase. During BTS, we would appreciate it if collections are made by individuals rather than family groups as there may be limited space within the store.
Home Delivery – Whilst we would love to offer free home delivery on all online orders, the ever-increasing costs of courier services means it would not be economically viable to do so. However, to maximise the benefit and convenience to those of you requiring home delivery, we subsidise this service and make a single small charge (see charges below) for all home delivery orders in the UK. Orders will generally be delivered by our partner courier service, DPD Local. As part of this premier service, you will be notified, in advance, of the scheduled 1 hour delivery slot. Should this be inconvenient, you will have the opportunity to change the date/time. Occasionally, we may use an alternative carrier, such as first class Royal Mail or Parcel Force.
School Delivery – Whilst it is not feasible for many of our schools to support an arrangement where parents and/or students can collect their orders from school, some schools are able to accommodate this facility. Please check the delivery options at the checkout stage to see if your school is listed for school delivery. You should check with your individual schools as to their opening times and the arrangements for collecting your orders.
Schoolwear Plus applies delivery charges to cover a proportion of the cost of packaging and postage/courier services. Our policy is to subsidise the total costs NOT to profit from these additional charges.
The following delivery charges will apply:
Collection from Store: FREE Home Delivery £5.50 Collect from School FREE International Delivery Please contact us for details